A founder-led, technology-enabled nearshore services platform founded in 2002, combining two complementary operating divisions: a BPO and customer engagement business and a specialized telecom, systems integration, cloud, and IT services division.
The Company operates primarily from Mexico, providing nearshore delivery capabilities with U.S. proximity, Central Time alignment, and access to cost-efficient multilingual and technical talent.
Key Investment Highlights
- 20+ years of operating history
- 200+ employees across both divisions
- Operations serving customers across 24 countries, with projects completed across 40 countries
- Nearshore delivery platform in Mexico with strong U.S. commercial reach
- Technology-enabled operations incorporating AI, cloud, automation, analytics, cybersecurity, and telecom integration
- Diversified exposure across BPO/CX, telecom, IT, cloud, and managed services
- Multilingual capabilities across English, Spanish, French, and Portuguese
- Established relationships across telecom, enterprise, government, and customer-care end markets
Financial Profile
The Company generated $5.17M of revenue and $0.98M of EBITDA in 2024, representing a 19.0% EBITDA margin. Revenue is projected at approximately $5.48M for 2026.
2024 Division Breakdown:
- BPO / Customer Engagement: $2.68M revenue; $0.55M EBITDA
- Telecom & IT Services: $2.49M revenue; $0.43M EBITDA
Business Divisions
BPO & Customer Engagement
A multi-channel customer care and technical support platform serving 24 countries, with approximately 179 employees and multilingual capabilities. The division also offers AI-enabled quality monitoring, reporting, SLA management, and BOT solutions allowing clients to establish and eventually transfer captive operations in Mexico.
Telecom & IT Services
A specialized technical services business with 55 employees, including 38 developers. Capabilities include systems integration, cloud solutions, cybersecurity, managed services, data processing, and private 5G networks, supported by long-standing relationships across telecom, enterprise, and government environments.
Growth Opportunities
Potential growth initiatives include expanding direct sales, cross-selling customer care and technical services, scaling BOT offerings, and increasing the mix of recurring higher-value services such as managed operations, cloud, cybersecurity, and AI-enabled solutions.
Transaction Opportunity
The shareholders are open to evaluating a sale of the full platform or either operating division separately, providing flexibility for strategic and financial buyers seeking either a diversified technology-enabled services platform or a focused BPO/CX or telecom/IT acquisition opportunity.
DISCLAIMER
The information contained in this listing is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any security or business entity. Access to detailed financial data, target identification, and the Confidential Information Memorandum (CIM) is strictly contingent upon the prior execution of:
- A Non-Disclosure Agreement (NDA) to protect the target company’s proprietary and sensitive business information.
- A Buy-Side Fee Agreement governing the advisor/intermediary compensation structure upon the successful closing of a transaction.
No confidential or identifying information will be released prior to the full execution of both agreements by an authorized representative of the buyer.
